We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 10 Day Returns guarantee for orders which did not personalized and the products which in bad quality or damage in the process of shipping. Buy with confidence and enjoy a great shopping experience!
Items that can be returned/refunded or exchanged within 10 days of receiving must follow the criteria as below:
Contact our Support Center as soon as possible if you come across any of the above situations. If for any reason you decide you no longer want the item. You can report it to us within 10 days of receiving it for a partial refund of the item cost.
We will not accept returns in the following conditions:
Note: All returns must be authorized by the Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.
Please carefully follow our returns process to minimize any delays:
After this, please note the refund times below: For credit card refunds, please allow between 7-14 business days for the transaction to process. For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. For Wallet refunds (store credit), please allow 24 hours for your account to be updated. For some debit and credit card refunds to original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.
Please leave your detailed address when placing your order, to ensure that your address is available for logistics. Thanks for your cooperation
If the logistics can be queried to the destination country, however because your address is not detailed, your goods be returned to us, this should be regarded as the customer responsibility, we can only offer partial refund, the refund rate is 50%. The logistics display that the item has been delivered to its place, however, the customer did not receive it. We suggest that you can contact the local post office . If still no result, we can only offer partial refund, the refund rate is 30%.
Orders cancelled within 12 hours from the time of the payment made will be refunded in full amount. For orders need to be cancelled after 12 hours of your payment time and we haven't shipped , we have to deduct 25% from your payment amount as cancellation fee.
We will Not accept order cancellation request once the order has been shipped. There is no need to request to cancel the order if you just want to change colors or sizes in the order, please send us an email at firstname.lastname@example.org